Can Andy Byford Save the Subways?
The new president of the New York City Transit Authority wants to make the trains (and buses) run on time. It won’t be easy, William Finnegan writes.
He reminded himself to look for people who weren't wearing earphones. Making eye contact was key. 'How was your trip?' A young woman, not breaking stride, did a double take. 'Uh, good,' she said.